Introduction
This Privacy Policy explains how Colibri Media Group operating Veterinary Media.ai (“we,” “us,” or “our”) collects, uses, shares, and protects your information when you use our websites, mobile application, continuing education (CE) courses, and VetConsult AI clinical search (collectively, the “Services”).
We follow applicable privacy laws including the California Consumer Privacy Act (CCPA) and, where applicable, the General Data Protection Regulation (GDPR). Contact us at privacy@vetmediagroup.com.
1. Information We Collect
1.1 Information you provide
- Account information: name, email address, password (stored as a salted hash), professional role, and organization affiliation.
- Profile & verification: veterinary license details when you choose to verify clinician status; SCAV membership verification where applicable.
- Course activity: enrollments, progress, quiz responses, and completion certificates.
- Event RSVPs: name and email when you register for live events or speaker sessions.
- Support communications: messages you send to our support team.
1.2 Information collected automatically
- Device type, operating system, app version, and general usage analytics.
- IP address and approximate location derived from IP (for security and compliance).
- Push notification tokens if you enable notifications on mobile.
1.3 Payment information
Web course purchases are processed by Stripe. Mobile in-app purchases and subscriptions are processed by the Apple App Store or Google Play via RevenueCat. We do not store full payment card numbers on our servers.
2. VetConsult AI & Google Gemini
What is sent to Google Gemini:
- The clinical question or prompt you submit
- Optional context you select (consult type, depth, prior messages in the same thread)
- Generic system instructions that frame the veterinary response
What is not sent in the VetConsult prompt:
- Your email address or account name
- Payment information, contacts, photos, or precise GPS location
- Your password
Under Google's Gemini API terms, prompts sent via the API are not used to train Google's generative AI models. Google retains data only as needed to provide the service and meet legal obligations. You may withdraw consent by deleting your account in the mobile app Profile settings (which disables future VetConsult use).
3. How We Use Your Information
- Provide, operate, and improve CE courses, events, and VetConsult.
- Process enrollments, certificates, and subscription entitlements.
- Authenticate your account and prevent fraud or abuse.
- Send service-related emails (account verification, password reset, course updates).
- Comply with legal obligations and enforce our Terms of Service.
We do not sell your personal information.
4. How We Share Information
- Google Gemini: VetConsult prompts as described above (with your consent).
- Payment processors: Stripe, Apple, Google, and RevenueCat for billing and entitlement verification.
- Cloud infrastructure: hosting and storage providers that process data on our behalf under contractual safeguards.
- Legal requirements: when required by law, court order, or to protect rights and safety.
5. Data Retention
We retain account and course records while your account is active and as needed for CE compliance, billing, and legal obligations. VetConsult session history is retained to support your use of the feature; you may delete individual sessions in the app. When you delete your account, we delete or anonymize personal data within a reasonable period, subject to legal retention requirements.
6. Your Rights & Choices
- Access & correction: update profile information in the app or contact us.
- Account deletion: available in mobile Profile settings (Apple Guideline 5.1.1(v)).
- AI consent: grant or decline VetConsult consent in-app; declining limits VetConsult only — other CE features remain available where applicable.
- Marketing: opt out of promotional emails via unsubscribe links.
- California & EU residents: may request access, deletion, or portability by emailing privacy@vetmediagroup.com.
7. Children's Privacy
Our Services are intended for veterinary professionals and are not directed to children under 13 (or 16 in the EU). We do not knowingly collect data from children.
8. Security
We use industry-standard measures including encryption in transit (HTTPS/TLS), hashed passwords, and access controls. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.
9. International Transfers
We are based in the United States. If you access the Services from other regions, your information may be transferred to and processed in the U.S. and other countries where our service providers operate, including Google LLC for VetConsult.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will revise the “Last updated” date and, for material changes, provide notice in the app or by email where appropriate.
11. Contact Us
Veterinary Media.ai (Colibri Media Group)
Email: privacy@vetmediagroup.com
Support: support@vetmediagroup.com
Web: vetmediagroup.com